Hidepark Leather Co
Delivery
FREE UK DELIVERY BY CITYLINK OR ROYAL MAIL
Jackets and coats are delivered by Citylink transport. You have probably seen their green and yellow vans in your area. We pay for a "next working day" service which can be anytime between 08.30am and 05.30 pm. Citylink currently advertise a 98% success rate for this service.
A signature will be required, therefore if delivery is attempted and you are not in a card will be left with a contact number for you to call and confirm which day you would like delivery, within 4 working days If no contact is made delivery will be attempted on the fourth working day.
Please note if this is not successful the goods will be returned to us and your money refunded less a £10 handling fee.
We can give instructions for the delivery to be left with a neighbour or in a specified safe place. Please note that if you request a parcel to be left in a safe place it will be recorded by the driver and any subsequent loss is your responsibility.
Waistcoats and gillets are delivered by Royal Mail first class recorded.
Delivery times as advertised by Royal Mail are "next day delivery for most items" but this is not guaranteed and can take up to a week at peak times. Your parcel will be delivered by your regular postman and a signature will be required.
If you are not in a card will be left asking you to collect the parcel from your local main post office or request re-delivery.
Saturday delivery can be arranged before 1.00pm by Royal Mail at a cost of £15 for jackets and coats and £10 for waistcoats and gillets.
Delivery and return to Northern Ireland, Scottish Highlands and all U.K Islands is still free with all garments being sent via Royal Mail. Some extra time must be allowed.
Delivery to most European countries is by Royal Mail and free up to 2.0 KG. This covers most garments. Please e-mail for confirmation. We do not offer free returns.
Over 2KG delivery is by DHL and there is a charge of £20. Please e-mail for confirmation. We do not offer free returns.
Returns. Refund/Exchange
We operate a 28 day full refund/exchange policy providing the garment is returned in the same condition as it was received.
Should you wish to return the garment for any reason please use the freepost sticker enclosed which shows the return address. Simply reseal the box or bag and put the freepost sticker over your delivery address, pop it down to any post office and ask for proof of posting.
Make sure you enclose the returns note showing your name and address. If you are sending the garment back for exchange it is best to call or e-mail us and we can then confirm we have the required garment in stock and reserve it for despatch to you as soon as we receive your returned garment.
If you are sending the garment back for a refund we appreciate you giving the reason for return . All feedback is greatly appreciated. A full refund will be made back to the credit card used for the purchase within 7 days.
Payments.
We accept payment by all major credit cards.
All payments for online purchases are made via a secure server to Sage Pay.
Sage Pay is a fully regulated company authorised to receive credit card details and take payments on behalf of online retailers.
For more information go to http://www.sagepay.com
Sage Pay is fully compliant to all Payment Card Industry Data Security Standards (PCI DSS)
Sage Pay will check all credit card details for any sign of fraudulent use protecting the cardholder and the retailer.
No card details given over the internet are received or stored by Hidepark Leather Co Ltd
Hidepark Leather Co Ltd can only take the amount authorised by the cardholder at time of purchase.
Cheques are accepted for any orders made by post or over the telephone.
These should be made out to Hidepark Leather Co Ltd.
Our postal address is:
Hidepark. Box 6118. Grantham. Lincolnshire. NG32 2FD
Order/Despatch.
When you place an order online you should receive an automated reply within ten minutes.
This will confirm what you have ordered and give an order number.
Our despatch staff will send you a manual e-mail within one working day confirming that we have the item in stock and its despatch details.
Orders recieved before 2.00pm will normally be despatched the same day. This deadline can be later but you are advised to telephone. If it is possible we will do our best.
If placing an order by telephone 01476 591177 we can inform you immediately when the garment will be despatched.